Shipping and Return Policy
Shipping Policy
1. Domestic Shipping
– Free shipping for orders of 500 THB or more. For orders under 500 THB, a 50 THB shipping fee will be applied.
– Estimated delivery time:
1.1 Bangkok & Metropolitan area: 1–3 days
1.2 Other provinces: 2–5 days
Deliveries are made Monday–Saturday (excluding public holidays).
* Please note: Delivery times may vary depending on the distance between the origin and destination, the size of the items, or during special promotional campaigns.
2. International Shipping
– Shipping costs are calculated based on the destination country and do not include import duties or taxes.
– Orders will be shipped within 3–7 business days (delivery times may vary depending on the destination).
– Deliveries are made Monday–Saturday, 9:00 AM – 4:00 PM.
Note: PASAYA ships all orders domestically and internationally via DHL.
Returns & Exchanges Policy
PASAYA gladly accepts product returns or exchanges within 7 days from the date of receipt, under the following conditions:
1. Eligible Reasons for Return/Exchange
– Incorrect item received (different from your order).
– Missing items due to shipping.
– Defective or damaged items.
– Wrong size or color ordered.
2. Product Condition
– Items must be in their original condition, unused, unwashed, and with complete packaging.
– Complimentary gifts or promotional items must also be returned together with the purchased product(s).
3. Set Products
– Products purchased as a set cannot be partially returned. The entire set must be returned.
4. Wrong Size Orders
In case of a wrong size order, if a price difference applies, the new product will only be shipped after the returned item and payment for the difference have been received.
5. Change of Mind
– Returns for reasons other than defects, damage, missing, or incorrect items are considered “change of mind” returns.
– Products must be in perfect condition, unwashed, unused, with original tags and complete packaging, and returned within 7 days of receipt.
Return Process
- Contact us with product issue details, attach photos, and provide your order number via:
-Email: e-shop@pasaya.com
-LINE: @pasayacare
-Phone: 096-404-6400 - PASAYA will review your request within 2–3 business days and contact you back.
- Please wait for confirmation from our customer service team before sending back the product.
- Once approved, ship the product together with the completed Return/Exchange Form via Thailand Post Registered Mail to the address below:
Return Address
Textile Gallery Co., Ltd. (E-Commerce Department)
77/191-192 Sinsathorn Tower, 42nd Floor
Krungthonburi Road, Klong Ton Sai Sub-district
Klong San District, Bangkok 10600 Thailand
PASAYA Bed Sheets Warranty Policy
- Customers may request a refund or an exchange for a product of equal value within 7 days of purchase, provided the item is unused and in its original condition.
- PASAYA provides a 2-year warranty covering manufacturing defects only. The warranty does not apply in the following cases:
– Damage caused by external factors, including improper care, handling, or misuse of the product. - A proof of purchase is required for all warranty claims.
- Warranty claims are not accepted for products purchased from third parties or unauthorized dealers.
- PASAYA does not offer repair or mending services for items with defects such as holes or tears.